State Government of Victoria

Support for People

Services available to people affected by the 2009 Victorian Bushfires

People affected by the 2009 Victorian Bushfires can receive support through a number of government and community agencies.

Those still needing personal support with their recovery are encouraged to download the Victorian Government Bushfire Recovery Services Guide (PDF 239.6 KB)    (WORD 176.0 KB) or call the Fire Recovery Unit on 1800 055 714.

Evaluation of the Victorian Bushfire Case Management Service is available online at the Victorian Bushfire Case Management Service

The following services are also able to help:

Personal support, counselling and general health services

Mensline 1300 78 99 78 www.menslineaus.org.au
Kids Helpline 1800 55 1800 www.kidshelp.com.au
Beyondblue 1300 22 4636 www.beyondblue.org.au
Lifeline 13 11 14 www.lifeline.org.au
NURSE-ON-CALL 1300 60 60 24 www.health.vic.gov.au/nurseoncall
Mental Health Advice Line 1300 280 737 www.health.vic.gov.au/mhal
Parentline 13 22 89 www.parentline.com.au
Relationships Australia 1300 364 277



Alternatively, you can contact the Australian Centre for Grief and Bereavement on 1800 642 066 (freecall). The Australian Centre for Grief and Bereavement provides telephone information and referral options as well as grief counselling services for people who have been bereaved.

How to connect with others who were affected by the 2009 Victorian bushfires

If you have moved away as a result of the 2009 Victorian bushfires, a new website enables you to reconnect with people from the bushfire-affected community at piecetogether.net.au. The website was established by the Victorian Bushfire Appeal Fund in 2013 as a way of assisting those misplaced by the fires to feel connected to their original communities and enable support through the ongoing recovery process.

EACH Social and Community Health also maintains the website blacksaturdayandbeyond.com.au where those affected by the 2009 fires can share stories, questions and answers and get information and resources.

Building advice and legal assistance

Bushfire Building Advice Line 1300 360 320 www.buildingcommission.com.au
Victorian Bushfire Legal Help 1800 113 432 www.bushfirelegalhelp.org.au

Government services

Centrelink - Employment Services 13 2850 www.centrelink.gov.au 
Centrelink - Youth and Student Services 13 2490 www.centrelink.gov.au 
Centrelink - Family Assistance 13 6150  
Centrelink - Disability, Sickness and Carers 13 2717  
Child Support Agency 13 1272  
Housing and Community Building (DHS) 1300 650 172  

Small business support

Victorian Business Line 13 22 15 www.business.vic.gov.au
Email the Fire Recovery Unit or call 1800 055 714

Last Updated: 11 July 2014