Regional Development VictoriaRegional Development Victoria

State Government of Victoria

Support for People

Services available to people affected by the 2009 Victorian Bushfires

People affected by the 2009 Victorian Bushfires can receive support through a number of government and community agencies.

Those still needing personal support with their recovery are encouraged to download the Victorian Government Bushfire Recovery Services Guide (PDF 401.5 KB)    (WORD 177.0 KB) or call the Fire Recovery Unit on 1800 055 714.

Evaluation of the Victorian Bushfire Case Management Service is available online at the Victorian Bushfire Case Management Service

The following services are also able to help:

Personal support, counselling and general health services

Mensline 1300 78 99 78
Kids Helpline 1800 55 1800
Beyondblue 1300 22 4636
Lifeline 13 11 14
NURSE-ON-CALL 1300 60 60 24
Mental Health Advice Line 1300 280 737
Parentline 13 22 89
Relationships Australia 1300 364 277


Alternatively, you can contact the Australian Centre for Grief and Bereavement on 1800 642 066 (freecall). The Australian Centre for Grief and Bereavement provides telephone information and referral options as well as grief counselling services for people who have been bereaved.

How to connect with others who were affected by the 2009 Victorian bushfires

If you have moved away as a result of the 2009 Victorian bushfires, a new website enables you to reconnect with people from the bushfire-affected community at The website was established by the Victorian Bushfire Appeal Fund in 2013 as a way of assisting those misplaced by the fires to feel connected to their original communities and enable support through the ongoing recovery process.

EACH Social and Community Health also maintains the website where those affected by the 2009 fires can share stories, questions and answers and get information and resources.

Building advice and legal assistance

Bushfire Building Advice Line 1300 360 320
Victorian Bushfire Legal Help 1800 113 432

Government services

Centrelink - Employment Services 13 2850 
Centrelink - Youth and Student Services 13 2490 
Centrelink - Family Assistance 13 6150  
Centrelink - Disability, Sickness and Carers 13 2717  
Child Support Agency 13 1272  
Housing and Community Building (DHS) 1300 650 172  

Small business support

Victorian Business Line 13 22 15
Email the Fire Recovery Unit or call 1800 055 714

Victorian Emergency Recovery information line button



Email the Fire Recovery Unit
or phone: 1800 055 714

Download the Fire Ready mobile application

Last Updated: 11 July 2014