Emergency Relief and Recovery provides state level support services and programs to assist families, businesses and farmers affected by emergencies across Victoria. For more information, visit Emergency Relief and Recovery.
|Australian Securities and Investment Commission (ASIC)||Fee Relief – in the case of natural disaster, ASIC can review late lodgement and late payment fees incurred as a result of matters outside your control and waive them in some circumstances.|
|Australian Tax Office (ATO)||Dealing with disasters – an ATO portal linking to information regarding ways that individuals and businesses can manage tax obligations following a disaster.|
|Department of Health & Human Services (DHHS) - Victoria||Financial Crisis Support – provides links to immediate assistance for individuals, including accommodation, food and clothing as well as the Personal Hardship Assistance Program (PHAP).|
|Department of Human Services (DHS)/Centrelink - Commonwealth||Provides information on support and services that may be available if you are experiencing severe financial hardship, recovering from a disaster, or in need of special assistance.|
Most major and some smaller banks provide assistance to address short term financial difficulties arising as a result of the impact of a disaster.|
See individual bank websites for information on hardship and business needs.
Other advice and information
|Business Victoria||An online resource to assist small businesses with information and details of support services.|
|Victorian Chamber of Commerce and Industry (VCCI)||VCCI provides information, business support and advice on workplace relations provisions for businesses and workers affected by natural disaster and emergencies and lost patronage.|
|Fair Work Ombudsman (FWO)||Information on employment conditions during natural disaster and emergencies, including what happens if a business has to close temporarily and information about taking sick, carer or community service leave.|
|CPA Australia||The Disaster Recovery Toolkit provides advice and a series of checklists for businesses impacted by disaster.|
|Disaster Assist||Commonwealth government site that provides up-to-date public information messages, relevant free call numbers, information on Australian Government assistance packages and links to other relevant websites.|
|MoneySmart||Free, independent guidance to assist individuals to make the most of their money. Includes advice on ‘Storms, Fires and Floods’ and ‘Urgent Money Help'. Site run by ASIC|
|Rural Financial Counselling Service (RFCS)||Free, independent financial advice and support for farming families and small rural businesses.|
|Small Business Mentoring Service (SBMS)||Professional mentoring support for small businesses. This service is often funded by Government following a disaster, but government subsidised mentoring is available at any time for a fee.|
|Tourism industry resources||Provides a series of downloadable crisis resources to assist businesses and local and regional tourism organisations to plan for, respond to, and recover from crisis events.|
Additional bushfire recovery information
These providers also provide bushfire recovery services or information:
Agriculture Victoria (including animal welfare)
Visit Agriculture Victoria.
Phone: 136 086
Personal Hardship Assistance Program
For financial assistance, visit Vic Emergency or the Department of Fairness, Families and Housing (DFFH).
Phone: 1800 226 226
Australian Government Disaster
Visit the Disaster Assist website.
Rural Financial Counselling Service
Phone: 1800 686 175
For urgent concerns about your own, or the mental health of others, contact:
- Mental Health Services: 1800 808 284 (24 hours)
- Lifeline: 13 11 14
- MensLine: 1300 789 978
- Beyondblue: 1300 224 636
- Kid’s Helpline: 1800 55 1800
- Nurse on Call: 1300 606 024